Creating a Quality Program

I’m curating my notes on how to build a quality program in a design and construction company here. I intend to organize this as a framework for your use at your own organization.

Establishing the Business Case

• Introduction: How to Build a Compelling Business Case for Quality

• Integrate Quality and Business Strategy

• Secure Executive Buy-In

• Gather Feedback Across Your Organization

• Establish the Business Case Actions

• Identify Success Metrics and Reporting Needs

• Present the Business Case

• 5 Elements for Successful Implementation

Effective Documents

• Establish a Checklist Philosophy

Organizational Costs

• How to Allocate Support Function Costs and Demonstrate ROI: A Framework Using Quality as a Case Study