Book Notes

I read for paying subscribers. In Book Notes, I apply powerful ideas from business literature to solve our industry’s challenges.

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• The Checklist Manifesto: How to Get Things Right, by Atul Gawande

• Out of the Crisis, by Edwards Deming (Chapters 1 through 3)

• Out of the Crisis, by Edwards Deming (Chapters 4 through 6)

• Juran’s Quality Handbook, 5th Edition (Section 7: Quality and Income)

• The Definitive Drucker

  • Part 1: Strategic Focus

  • Part 2: Strategic Thinking, Focus on the Client, Redefining Roles and Expectations, and Business Philosophy